Customer Testimonials
Since we opened the doors in September of 1983, Crossroads Ford has always strived for excellent feedback from our customers. Here are a few of our customers comments on their experience at Crossroads Ford.
"I love my Ford Escape. The service dept. is excellent. Very friendly and knowledgeable." Beverly M. 1/17/13
"They were extremely helpful, making sure I made a previous appt on time, while taking care of my truck. EXCELLENT staff!" Clayton B. 1/15/2013
"Thank you for taking the time to service and inspect my 2003 Ford F250 this week. I have been extremely frustrated with the over-heating problem and was very concerned about a previous diagnosis from another mechanic about a possible blown head gasket. The thorough inspection you (Michael Sherwood) and your team performed on every component confirmed there is no current mechanical repair needed for my vehicle. Knowing my vehicle was taken care of by professionals who are experts in their field means a lot to me. I depend on this vehicle daily for my business and I am confident the vehicle is running correctly now. I deeply appreciate your honesty and open communication with me throughout the process. I hope I do not have a serious repair in the future, but if I do I will be back to give you my business." Benjamin M. 2-16-2013
Our salesman "was very professional and courteous throughout the sales
experience. This is my third new F-150 and I will definitely be back to Crossroads
when I am ready for the fourth! The process was hassle free and very prompt.
I absolutely love my new F-150 STX 4x4 with the 5.0 motor!!" Paul M. 10-12-12
"Crossroads is the finest dealership I've ever dealt with. Edward V."
"I have purchased 6 vehicles from Gary Williams over the past 7 years. He has 'gone to bat' for me to locate a particular vehicle I wanted. I feel he also receives the lowest price for each vehicle and searches for the greatest rebate for each purchase. He understands me and how I operate and I understand him also. Thanks Gary. Jim J."
"Great job, great place to buy a Ford." Irvin A.
"Excellent experience. Will went out of his way to make this a positive experience." KW.
"Service could not be better." A.McArthur
"Our salesman was very knowledgeable about the vehicle and helped me find the "right" one and at a great price. He was the perfect salesman for me...low-pressure and yet knew that Ford was the best truck for my needs." Monte C.
"All phases of purchasing a new vehicle was much, much better than I thought it be. The experience with the sales person (Will Clark) and the Desk Manager (Terry Wheeler) was excellent. I am very satisfied with Crossroads Ford and the Ford product that I purchased." Paul M.
"Rebecca is the best. Jack S."
"Very professional, great service and employees. Barbara R."
"I have always experienced kind, courteous and professional service at Crossroads Ford. Thanks to all in the service department. Doris G."
"I've been going there for last five years and they treat me like family. Bessie M."
"Great personal service as always. Wonderful dealership as a whole. Alton W."
"I have a Ford Escape Hybrid and was concerned when the 'wrench light' came on! My service advisor made this visit for repair a very easy experience for me -- he advised me of the potential cost, called to inform me of the results of the diagnostic test, he contacted the warranty company to verify the repairs were covered under my plan, and then he contacted the rental car company to arrange for a 1 day rental. There were no unexpected out of pocket costs and so far my Escape is doing fine! No one ever wants to go in for a vehicle repair, but this visit was very smooth and well managed. Karen M."
"The people at Crossroads Ford were friendly and very helpful. Paula N."
"I will always go to Pat Wingfield for my vehicles. He's the best. Kay C."
"I was well pleased with the sales experience at Crossroads Ford. I would recommend them to family and friends. I have made 18 vehicle purchases in my lifetime before this one. They were 13 Chevrolets, 1 Dodge, 2 Fords, 1 Pontiac, and 1 Toyota. I am really well pleased that I made the switch to Ford. I really feel like this is the best vehicle purchase I have ever made. Roy S."
"The salesperson went out of his way to explain and show me how to make things work. He could not have been more helpful or nicer." JCL.
"Just wanted to thank Will Clark for your patience and help in providing help with all the new features on the car. You've gone above and beyond a great salesman." BH
"What better indicator of how highly I value your service department than to drive from Lexington right past a Ford dealership not 5 minutes from my home." Len P.
I traded a 2003 Expedition for this new 2011 Expedition. Many new attributes added since 2003 that made this a very nice vehicle!!" Thanks Will. Ashley M.
"Rebecca takes great care of check in and check out. Service of vehicle always on time or before time promised. I love a local dealer to go to in Frankfort. I must say I was disappointed my former dealer was consolidated, but I hope to purchase a vehicle for my daughter at Crossroads Ford." Anonymous
"Thanks. It was a very nice experience. You all did a nice job of explaining everything and it seemed like everything went smooth and quick. Everybody seemed very nice. Thanks. Dave D."
"My husband and I talked about the car payment this weekend after we left your showroom. At this time we are not in the financial position to make the payment we discussed. I appreciate the time you spent with me ...actually had a very pleasant experience at Crossroads. Thanks again for your time. Debbie G."
"Thank you for the phone call and card. That was very thoughtful of you... Thanks for all of your help. This is truly the BEST car I have ever had. And you were by far the BEST salesman that we have ever dealt with. Sincerely, Bev S."
"I wish to thank you for helping us get our new Cadillac and making the car buying experience so easy! You were gracious, not overbearing, and understood where we needed to be!" Phyllis C.
"Will didn't waste my time, he listened to what I wanted and providing me with the product I wanted. Will was very upfront and honest that's hard to find in the car sales industry. After this experience I will be buying all of my vehicles from Will at Crossroads. CG
"I just wanted to say thank you. I really appreciate all the time you put into helping me the past week. You were a pleasure to work with. Thank you for all you did. Caroline L."
"If we buy anymore Ford products, it will be from you as long as you're still selling. K kept talking about how comfortable you made her feel. She said she was feeling no pressure whatsoever, which I agree, was awesome. Thanks again and Semper Fi. Josh P."
"Thanks for following up with the info. The experience was fun and you all helped us find something that truly suited our immediate needs, which we greatly appreciated. We will keep in touch and look forward to working with Crossroads again in the future. Thanks, Trey and Ashley."
"Excellent experience!!! John D."
"First Ford we bought. Will never go back to GM. Salesperson Billy O'Banion was great. Will definitely go back to him for our next vehicle purchase. Albert G."
So many of our customers tell us they love the laid back atmosphere of doing business at Crossroads. We like to tell people you set the pace of the sale here. Fast or slow we strive to provide you with exactly what you're looking for, a simple upfront car buying experience! We appreciate all of our customers business and thanks for making us one of Kentucky's best kept secrets.
